Frequently Asked Questions
Is my part correct for my model?
It is important to check your part numbers before ordering, as you may not be able to return or cancel the order once it is placed. We are always happy to help you confirm correctness of fit before you place your order. See our Contact Page to get in touch.
Do you keep all your listed products in stock?
With over 200,000 listings on our site, we can't keep everything in stock. Common items are often available in our warehouses, but many items will have to be ordered through our network of suppliers. This will usually take a reasonable amount of time, between 3-9 working days into our warehouses (read more here), but times may vary depending on the product and the supplier. If the ETA is an important factor to you, please check with us before placing your order. Sometimes there may be shipping delays getting the part from us to you. These are generally out of our control. Please see the shipping and delivery page for more information.
Do you have a phone number I can call?
Nationwide Spares does have an active phone line for product enquiries, but generally conducts order follow ups over email. Get in contact with us today and you will find our Australian-based customer service personnel to be reliable, accurate and polite.
Do you have a store I can go to? Can I pickup my order?
Nationwide Spares does not currently run a physical store in order to keep prices low. We specialise in delivering across Australia. You can read more about this here.
Where are you located?
Nationwide Spares is a delivery only website that ships its products out of a logistics centre located in Auburn, Sydney. Sometimes orders may be fulfilled via a satellite warehouse in SE Qld depending on delivery location and stock availability.
The part I want is discontinued and I've found it listed on your website. Should I place an order?
We have quite a lot of products listed (200,000+) and sometimes it can be hard to keep it all up-to-date. If you suspect a listed item is discontinued, please check with us before ordering to avoid unnecessary disappointment.
Do I need a technician to install electrical components?
As a general rule electrical components should always be installed by a licensed tradesperson.
Please note: Electronic components in appliances can appear to be faulty when they may not be. PCB's that are faulty are often the result of a fault in another component, such as a pump or heater, and fitting a new board to the machine can result in damage to the new board as well. Electronic components can in some cases be damaged by static electricity, water, or some other factor. For these reasons Nationwide Spares can not accept returns of PCB's under any circumstances. The PCB is covered by a statutory manufacturer's warranty but the failure rate on new PCB's is extremely low. (less than 0.4%) If you claim warranty the PCB will be subject to testing by the manufacturer. If the manufacturer accepts the warranty, which is unlikely, only then we will send you a replacement PCB. We recommend that you use a qualified service technician to diagnose and test your machine prior to purchasing a circuit board. You should only purchase a circuit board if you are absolutely sure it is the problem, and that there are no other problems in your machine. All PCB's must be fitted by a qualified technician.
Can I return, refund or cancel my order if it is wrong?
We will accept parts back in circumstances where for whatever reason we have not supplied you with the part number that you ordered, (or the applicable replacement as advised by the manufacturer - some manufacturers regularly change part numbers for the same parts, but they are just that - number changes. ) However, if the part we supply is the part you ordered, then we cannot take them back, even if it's not what you were expecting. You need to make sure you are ordering the correct part before ordering. Warranty applies, but may be limited if parts are not installed by licensed technicians. See our full return policy here.
Can I return a part if it doesn't fix the problem.
No. Once a part has been installed it is a used part and cannot be returned. Warranty applies for manufacturing defects, but may be limited if parts are not installed by licensed technicians. See our full return policy here.
How much is shipping to my location? How long will my delivery take?
Shipping is a flat rate of $10 across Australia, and will take a varying amount of time depending on the product and your location. Read more about Shipping & Deliveries here.
Do you ship to New Zealand?
Sorry, we no longer ship to NZ. Happy to take your order, but you will need an Aussie delivery address.
Do you ship overseas?
Unfortunately Nationwide Spares does not currently support shipping of goods outside of Australia
Why is my order taking so long?
The vast majority of spare parts orders placed through Nationwide Spares are able to be fulfilled and dispatched quickly and within a reasonable time-frame. However the reality of appliance spare parts supply in Australia involves the assistance of suppliers varying in their lead times and general stock availability. We will always strive to do our part as quickly as possible, but sometimes things out of our control can delay orders in unpredictable ways. If you would like us to follow up your order, you can ask us at any point during the process, and we'll give you an honest answer.
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