Return Policy
Stock-Item Returns
Nationwide Spares is pleased to offer 21-Day return policy for stock-items only*, not including delivery fees. A 20% restocking fee may apply for some items. The item must be returned in its original, sell-able condition. The customer is responsible for shipping, tracking and ensuring the returned package arrives correctly and safely at our warehouse. Goods must not be returned before written authorisation is received and confirmed. Any goods returned without authorisation will be discarded.
We define a stock-item as a product which we keep in stock in our warehouse. It is the customers sole responsibility to check with us if an item is a stock-item or not before placing their order. We are happy to tell you that, but you need to ask please.
Non-Stock Items
Returns are not available for non-stock items under any circumstances. Non-Stock items are products which are ordered in specifically from the supplier for the customer. It is the customer's sole responsibility to check with us if an item is a non-stock item or not before placing their order, and to ensure they have ordered the correct product for their needs.
Cancellations
Placing an order is a commitment to buy. As such, any order that is already in transit may not be cancelled. Typically back-ordered non-stock items involve an irrevocable purchase contract with our supplier, which may not always be refunded. We are typically not able to offer cancellations for non-stock items. However, in certain cases where a backorder is able to be cancelled with our supplier prior to being shipped to us, we may facilitate cancellations and refunds in goodwill.
*Purchases of Electronic Items
Unfortunately due to safety concerns and the inherent instability of electronic components, the 21-day stock item return policy does not apply to purchases containing electronic components. Before placing an order for an electronic item, please be aware that any electronic components purchased cannot be returned for Change of Mind credit under any circumstances. Warranty on PCB's is very limited. Please refer to the Terms and Conditions for full details
Faulty Products
Returns are available for faulty goods within the supplier's warranty period. Most manufacturers offer new-for-old replacement of parts that fail under warranty, rather than refunds, and we can pass that policy one to our customers. To find out the warranty period and any terms and conditions that apply, please ask us before placing your order. All warranty returns must be authorised by us, with the fault accurately described to us as a part of the authorisation process. Once that has happened we can advise exactly what the process is, and how long it will take etc.
Return of Incorrect Products
Ordering a spare part for your appliance can be tricky. Our staff are available to check product compatibility before orders are placed. It is the customers responsibility to determine if a product is suitable for the purpose prior to ordering, and to provide correct and complete appliance identifying information to our staff. As such, a customer's at-fault purchase of in incorrect item (including where incorrect information was provided to us) is not eligible for a return outside the conditions above.
In the rare cases where Nationwide Spares has provided a product that is not what was ordered, a return can be facilitated through the usual return authorisation process.
Exchanges
Exchanges may be facilitated and authorised per the conditions above, stringent to the same rules as direct returns.
Shipping of Authorised Returns
Per Australian Consumer law, the customer is generally responsible for returning the product if it can be posted or easily returned.
Making a Return Request
You can make a request for a return authorisation here.
